Frequently Asked Questions

Mo’s StoneX offers a range of engineered and natural stone worktops, as well as innovative Dekton worktops, at affordable prices. These luxury kitchen worktops are the perfect choice for kitchens and bathrooms because they are low maintenance and easy to clean. Their wide range of colours means you are sure to find the ideal colour that suits your bathroom or kitchen’s design.

If you’re unsure how our order process works or have any questions about our range of worktops, check out our FAQs below or get in contact with us today, and we’ll be happy to answer your queries.

What percentage of Quartz is in your worktops?

The composition of quartz kitchen worktops can range from 90% to 95% quartz. High quality surfaces such as Siltstone Quartz are composed of an optimum ratio of around 93% natural quartz and 7% polymers and resin, along with various types of pigments for colouration.

See Our Quartz Worktops

How do I know when my kitchen is ready for the template appointment?

Once you have notification of the expected delivery & installation of your kitchen cabinets and appliances, please contact us to arrange an exact template date.

Template and Installation guidelines will be sent to you prior to the template and you must ensure your newly installed kitchen is ready for the worktop survey. If your kitchen is not ready for the template measurement, your appointment will be aborted, and you may incur additional appointment costs.

What types of worktops do you offer?

Mo’s StoneX offers three types of luxury worktops: Dekton, granite and quartz.

Our quartz worktops offer the beauty of natural marbles and granites with the consistency and performance of engineered stone. Whilst our granite worktops are a timeless and elegant option if you prefer natural stone work surfaces. 

We also offer man-made Dekton worktops, which are completely stain-resistant and heat-resistant. Their innovative manufacturing process makes them incredibly durable when compared to cheaper laminate worktops.

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Do you want a free quote on kitchen worktop supply/installation?

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Other Questions

Once you have placed your order, you cannot change details such as your material choice, edge profile etc. However, during your template appointment you can add certain items to your order. These items are:

  • Window sills
  • Upstands
  • Splashbacks
  • Sink grooves
  • Sink recesses
  • Sink cut-out
  • Hob cut-out
  • Pop-up sockets
  • Radius corner
  • Smooth underside
  • Solid underside

Once your template is complete and you’ve signed for any additional items, you cannot make any further changes.

If changes need to be made to your order that do not appear on the above list, your appointment may be aborted and you might incur additional appointment costs.

From template, we will aim to install your worktops within 5-6 working days.

As soon as we’ve booked your template/installation appointment, we will confirm you the exact day by email. The day before your appointment, we will contact you either by phone or email to confirm the timeslot when our team will be arriving at your home.

If you need to change your appointment, get in touch with a member of our friendly team as soon as possible to arrange a suitable date. You can rearrange your appointment 24 hours before your template or installation date.

On order, we will require 10% deposit payment to confirm your order, and arrange a template date. And then we will require a 40% payment in the template date. Final payment of 50% will be required in the installation date.

You can cancel your order up to 48 hours before your template appointment and your deposit refunded in full. Deposits will not be refunded on orders cancelled after the 48-hour cut-off period.

You cannot cancel your order once your template measurement has been processed and your worktops have entered our factory for production.