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At Mo’s StoneX, we have over 10 years of experience installing luxury stone work surfaces. Our team are experts at supplying, manufacturing, templating, and installing high-quality quartz, granite and Dekton worktops.

From the free initial quote to the final installation of your stunning new countertop, we try to keep our order process simple. You can rely on our first-class customer service, accurate templating, and speedy installation to transform your home!

Mo’s StoneX has over a decade of experience, and we specialise in providing high-quality luxury surfaces at affordable prices in Birmingham.

Step 1: Quote

You can request a quotation by uploading your kitchen plan or providing measurement and dimension details using our online ‘Enquiry Form’. Or you can call us on 01923 223859 if that’s easier for you. 

Within 2 working hours, a member of our friendly StoneX team will be in touch to provide you with a free quote with absolutely no obligation to purchase!

We believe in being open and honest about our prices from the beginning, so you don’t have to worry about unexpected charges or fees.

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Step 2: Placing an order with us

If you’re happy with your quote and would like to go ahead with your purchase, we just need a deposit of £300 to secure your order. You can either pay online through an invoice we’ll send over or call us on 01923 223859.

Don’t worry if you’re unsure about your kitchen or bathroom’s exact measurements or aren’t sure which colour work surface to choose; you can always finalise these details later.

If you change your mind after paying the deposit, you can always cancel your order, and we’ll refund your £300 deposit with no questions asked (please refer to our terms and conditions for further details).

Step 3: Booking your template appointment

After securing your order, our StoneX team will get in touch to arrange a template appointment at a date and time that suits you. We understand that renovations don’t always go to plan, and if you’re unsure when your kitchen or bathroom will be ready, you can contact us later to book your template appointment. 

After your template appointment is booked, we’ll confirm your details and ensure we have your address correct. We’ll contact you 24 hours before your allotted time to confirm your appointment.

Step 4: During your template appointment

Our experienced and professional StoneX team will complete the template at your template appointment using one of our two preferred methods. We’ll either use modern laser technology or high-quality Correx templating sheets. Whichever method we use, the process will take between 1 and 3 hours, depending on the size of your kitchen or bathroom and the complexity of the template.  

We ask that you be on-site during the appointment so you can finalise all the details and sign off on the template. This helps ensure our process runs smoothly and efficiently.

Step 5: After your template appointment

After your appointment, a team member will get in touch to check that the templating process went smoothly and let you know the next steps. We’re also happy to listen to any concerns or questions you may have about the rest of the process. 

There might be some slight variation to the initial quote as our template will be more accurate to the actual dimensions of your kitchen or bathroom. We’ll confirm the final price with you and explain the reasons for any slight increases. 

If you’re satisfied with our final price, we’ll ask you to pay 50% of your remaining balance. Once we’ve received this, we’ll start on the production of your beautiful StoneX worktops. 

However, if you’re unhappy with the final price or don’t want to move forward with your order for whatever reason, that’s not a problem. We won’t proceed with your order without your approval.

Granite cosmic black worktop

Step 6: Between template and installation

We know how important your bathroom or kitchen is to your home, so we don’t want our customers to wait too long for their new work surfaces. We always aim for a lead time of 5-7 working days between your template appointment and the installation of your new countertops. 

During this time, we’ll keep you updated on the production of your work surfaces and book a suitable date to have them installed. Before they’re installed, we’ll let you know if you need to complete any advisory works and what you should expect during your StoneX installation appointment.

Step 7: Your installation appointment

We’ll confirm the time of your appointment 24 hours prior by email and SMS to ensure that your kitchen or bathroom is ready for installation. For an average-size kitchen, it usually takes approximately 2-3 hours to install our StoneX quartz worktops. During this time, we ask that you are on-site to finalise any details and sign off on the installation.

Finally, the remaining 50% of your balance must be paid on the same day your worktops are fitted.

Step 8: Aftercare

We’re confident in the high-quality nature of all our StoneX work surfaces, so we offer a 10-year warranty to give you peace of mind.

You’ll get continued support from our team after installation. We’ll be here to help if you have any questions or issues with your new worktops. You can email us at info@mosstonex.co.uk or call us on 01923 223859. Our phone lines are open Mon-Fri, 9 am-5.30 pm. Our StoneX customer service team will be in touch as soon as possible to help you!

We know you’ll love our stunning range of luxury worktops, and we hope you’ll love our professional and friendly service too! 

If you have any more questions about how our process works or our range of products, don’t hesitate to get in touch with us today.

The StoneX team

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